Work From Home Jobs Near Najafgarh | Work From Home Jobs Near New Delhi | Work From Home Jobs in Bangalore Without Investment

Work From Home Jobs Near Najafgarh | Work From Home Jobs Near New Delhi | Work From Home Jobs in Bangalore Without Investment

Job Title: ROC Associate – Work From Home

Pay Package: 10000 – 20000 a Month

Work Experience: 0 – 1 years

Organization Name: CIEL HR –

Job Location: delhi

Qualification Required: 10th, 12th, Graduation or Any

Language: English/Hindi

Roles & responsibilities of a ROC Associate

  • DE issues resolution – DE captain form is an online hub where the DEs can raise the issue which ROC Associates will resolve through a defined SOP and within TAT defined for each issue
  • Metrics which ROC Associates will be responsible for as part of DE Captain form tickets are,
  • Ticket resolution TAT
  • Weekly Closure Rate (within TAT)%
  • Emergency issues closed within TAT%
  • DX issues closed within TAT %
  • Tickets/Orders (per 100 orders)
  • Tickets closed in < 24 hrs %
  • First Time Resolution %
  • Over all issue resolution
  • DE CSAT %
  • DE Governance/Performance management – A daily/weekly list of defaulters will be published ROC Associates have to call these DEs according to their assigned zones and follow a defined script and take action as mentioned in the weekly report.
  • Emergency Support

There will be a region wise emergency support exotel number where specific emergency cases (Accident Cases, RX -DX , DX-DX , DX-CX collision) will be resolved by this team. For each of the issues, the Emergency team should follow the predefined SOP and script and resolve the issues

Desired Skills

  • Excellent communication skills
  • Good typing speed with accuracy
  • Basic Computer knowledge. Knowledge of Excel is needed. Knowledge of using ticket resolution softwares will be an added advantage
  • Ability to effectively deal with difficult people
  • Flexible with shift timings

Desired education

  • Graduates with minimum 60% score aggregate

Desired job experience

  • Tele callers in banking, insurance, credit card or any financial sector
  • Frontend workers in any of the e-commerce companies
  • People will 2+ yrs in any of the above mentioned industries or experience will be preferred

Job Type: Contractual / Temporary
Contract length: 6 months


  • Commuter assistance
  • Work from home


  • Day shift

Supplemental Pay:

  • Performance bonus

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